06/26/2010

this woman called & wanted to know if her online order had gone thru & i said i didn't know anything about an online order b/c i was in the kitchen at the time and there wasn't any on the screens. so i put her on hold and went to the front. i wasn't fast enough to figure out that i could just go into the online que thing & view the order (b/c i am brain dead in high-stress situations)
& so i just started getting her info like a regular to go order and when she was telling me her phone number the wind just started creating static in the phone and i told her her window was causing me to no be able to hear her, so she got mad at me & repeated her # with attitude and i said "wow" & put it in and she said "are you getting an attitude?" & i said, "No ma'am i couldn't hear you over the wind noise" & she said "i'm already on my way there so i'll make the order in person. i don't want you to fuck up my food!"
THIS IS THE 2ND TIME IN A WEEKS TIME THAT THE SAME SITUATION HAS HAPPENED WHERE WIND CREATED STATIC IN THE PHONE AND THE PERSON ORDERING GOT ATTITUDE WITH ME & ACCUSED ME OF HAVING THE ATTITUDE!!!!!!!!!!!
when she got there, she went to the bar (& had a margarita) & i gave the order to the bartender b/c i wasn't gonna deal with her shit so all was fine til i was at the host stand talking & the woman comes up to me and asked me if i was the person she spoke to on the phone and i said yes and started feeling hot b/c i just knew i was gonna get yelled at even more. well she ended up apologizing and telling me that someone cut her off as she was getting upset at me & took it out on me by mistake. She didn't want to let what happened make me have a bad day.

on top of that, when i told my manager that i had just been cussed at by a customer on the phone, he did not have my back at all and said that since it's happened twice now that it must be my fault.
i was PISSED. i then told my store manager what had happened and she showed me what to do on the computer and also told me to get a manager involved while the person is on the phone but i know that the person on the phone can just as easily hang up on a manager as they can on me. so, that really does little help.
You just can't make people happy all the time. & 'for once' it wasn't my fault!