Late June 2009

So this entry is made by an annoyed me..just fyi.

I wasn't even in TO GO today. i was QA, but i had to help train this girl in TO GO.
So i saw @ one point that she was having trouble so i helped gather up orders that were prepared & bagged them up for her. I had one which was only a burger with fries, and handed it off to her; the man was standing there in line waiting.
That was it.
Later she was wrapping up, and went to the office to count down. So i had to answer the phone & it turned out to be that guy with the burger. He was complaining that he'd "ordered it Medium-Well & it was PINK AS HELL...!" I say, "Ok sir, let me get a manager to help you." & my manager took care of it.
The man came up to the restaurant and got another burger made by my manager.
Later i answered the phone yet again and it was the same man!! He was complaining this time that the 2nd burger "did not come with bacon!!!" & he was obviously upset. I said, "Really? I could have sworn i watched that burger being made & that there WAS bacon put on it...Hmm" & he started yelling at me, so i said, "OK, OK sir, calm down. Let me get the manager for you..." GEEZ!
I tell my manager & he takes the phone call.
Afterward, he comes out of the office & tells me to tell him when the guy comes back and to NOT TALK TO THE GUY AT ALL. i'm like..."OK?"
So i let it go & continue to QA.
When the man arrives, i quickly tell my manager without greeting the guest.
My manager goes out there & listens to the man rant and rave, while i stay in the kitchen & other co-workers listening to the customer & manager.
After a minute, my manager goes into the office, comes out with a $10 in hand.
I overhear my manager telling another co-worker that the man said to him on the phone, "You need to tell your employees that they can FUCK OFF!!!" & after that, my manager said "This conversation's over" & was quiet, while the guy continued to rant & finally asked, "hello? are you there?!" & he replied "this conversation was over once you started to use foul language!" & the guy yelled "i'm coming up there!!"
So, i'm so glad that's overwith and i know i was not in the wrong, b/c i was not rude or mean or even trying to insult the guy, i was just saying what i thought b/c we weren't busy ONE,
TWO: That that particular burger ALWAYS comes with bacon b/c it's a "Smokehouse Bacon Burger" & won't come without bacon unless asked.
& THREE b/c my MANAGER MADE THE DAMN THING!!


That is all.

oh, and that i'm moving back to Florida in a month or sooner. YAAAAAAAY!!!